FAQS
Refund Policy
At Golden Age Place, we take pride in creating high-quality, handcrafted items with care and attention to detail. Due to the custom nature of our products, we are unable to offer refunds unless the item is defective or damaged upon arrival.
If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the issue, and we will gladly offer a replacement or store credit. Your satisfaction is our priority, and we appreciate your understanding of our handcrafted process.
Shipping Information
1. How long does shipping take?
Our shipping timeframe is 10-14 business days. This allows us to ensure each order is carefully processed and packaged with the care it deserves.
2. Why does shipping take 10-14 business days?
As a brand specializing in high-quality, handcrafted items, we dedicate time to ensure your order meets our standards. This timeframe also accounts for processing and transit time.
3. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email to monitor its progress.
4. Do you offer expedited shipping?
At this time, we do not offer expedited shipping due to the handcrafted nature of our products.
5. What if my order hasn’t arrived after 14 business days?
If your order hasn’t arrived within the specified timeframe, please contact us at customerservice@goldenage.place with your order number, and we’ll assist you right away.
6.Do you ship internationally?
Currently, we ship within the United States only. We’re working on expanding our shipping options in the future—stay tuned for updates!
Your patience ensures we can deliver the quality you deserve—thank you for understanding!
Orders
1. Do you offer custom orders?
At this time, we do not offer custom orders. Our designs are carefully curated to provide unique, high-quality pieces for your little ones.
2. Can I request modifications to existing designs?
Unfortunately, we are unable to accommodate modifications or customizations to our current designs. Each item is crafted to reflect our brand’s vision and commitment to quality.
3. Will you offer custom orders in the future?
While custom orders are not available, we are always exploring ways to expand our offerings. Follow us for updates on new designs and collections!
Thank you for understanding and supporting our handcrafted creations!
Quality of Our Clothing
1. What makes your clothing high quality?
Our clothing is made from premium materials like 100% cotton and polyester blends, ensuring softness, durability, and comfort for your baby. Each piece is carefully crafted to meet our high standards.
2. Are your clothes safe for babies with sensitive skin?
Yes, we prioritize baby-friendly fabrics that are gentle on sensitive skin. All items are made with materials designed to keep your little one comfortable and irritation-free.
3. How do you ensure the quality of your products?
Each item undergoes a meticulous process, from fabric selection to final stitching. We inspect every piece to ensure it meets our commitment to quality and design.
4. Are your clothes durable for everyday wear?
Absolutely! Our clothing is designed to withstand the wear and tear of active little ones while maintaining its shape, softness, and style.
Our mission is to provide stylish, comfortable, and high-quality clothing you can trust!